Privacy Policy

Handy 24/7 365 is a London-based property maintenance and home services business providing services such as handyman works, painting and decorating, cleaning, house clearance, repairs, maintenance support, and related property services.

For the purposes of UK data protection law, Handy 24/7 365 is the data controller of the personal data you provide through this website and through direct contact with us.

If you have any questions about this Privacy Policy or how we use your personal data, please contact us:

Depending on how you use our website or services, we may collect:

Information you give us directly

• Full name
• Email address
• Telephone number
• Property address
• Billing address
• Job details, service requirements, notes, and messages
• Photos, videos, or files you upload relating to a job
• Booking dates, preferred times, and access information
• Contractor application details, work history, trade skills, CVs, certificates, insurance documents, and ID documents
• Any other information you choose to send to us

Information collected when you use our website

• IP address
• Browser type and device information
• Pages visited and actions taken on the website
• Referring website / source
• Cookie and consent preferences

Information created during the customer relationship

• Quotes and estimate records
• Booking records
• Job history
• Payment status
• Communications history
• Reviews or feedback
• Internal notes relevant to delivering or managing a service

We use your personal data to:

• Respond to enquiries and quote requests
• Assess the work you need
• Arrange bookings, visits, and contractor assignments
• Communicate with you about your booking or project
• Send confirmations, updates, invoices, payment requests, and completion messages
• Manage landlord, contractor, customer, and admin dashboards where applicable
• Review uploaded images or files in order to assess a job
• Improve our website, services, workflows, and customer experience
• Maintain business records and protect our business against fraud, misuse, or disputes
• Comply with legal, tax, accounting, or insurance obligations
• Send service-related communications
• Send marketing communications where permitted by law or where you have consented

Under UK GDPR, we rely on one or more of the following lawful bases:

• Contract — where we need your information to provide a quote, arrange a booking, carry out work, manage a job, or take steps at your request before entering into a contract
• Legitimate interests — where we use your information to operate, improve, protect, and grow our business in a way that is reasonable and does not override your rights
• Legal obligation — where we need to keep records or disclose information to comply with legal, regulatory, tax, accounting, or insurance requirements
• Consent — where consent is required, such as for certain cookies or certain types of marketing communications

We may share your personal data only where reasonably necessary with:

• Trusted contractors, tradespeople, cleaners, or service partners involved in delivering your service
• Software and technology providers who help us run our website, forms, bookings, email, file uploads, analytics, hosting, and operational systems
• Payment providers
• Professional advisers such as accountants, insurers, legal advisers, or IT support
• Regulators, law enforcement, courts, or public authorities where required by law or where necessary to protect legal rights

We do not sell your personal data.

We only share the information that is reasonably necessary for the relevant purpose.

We may send invoices, payment requests, or secure payment links. We do not intentionally store full card details on our own systems where payments are processed by third-party payment providers.

Payment-related records such as invoice status, amounts due, and payment confirmations may be stored in our business systems for accounting and operational purposes.

Our website may use cookies and similar technologies to:

• Make the website function properly
• Remember your preferences
• Measure website traffic and performance
• Improve user experience
• Support analytics and service improvement

Where required by law, we will ask for your consent before using non-essential cookies. You can manage cookies through your browser settings and through any cookie controls made available on the website.

We may contact you with service updates, quote follow-ups, booking messages, and other communications necessary to deliver or manage your service.

Where lawful and appropriate, we may also send occasional marketing or promotional communications about our services. You can opt out of marketing communications at any time by contacting us or using any unsubscribe method provided.

We keep personal data only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including to:

• Provide and manage our services
• Maintain business, tax, and accounting records
• Handle complaints, insurance matters, legal claims, or disputes
• Meet legal and regulatory obligations

Retention periods may vary depending on the type of information and the purpose for which it was collected. Where we no longer need personal data, we will delete it or securely anonymise it where appropriate.

Subject to applicable law, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing
• Request transfer of certain data where applicable
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the contact details at the top of this policy.

We take reasonable technical and organisational measures to protect personal data against unauthorised access, misuse, loss, destruction, or alteration.

However, no online transmission or storage system is ever completely secure, and we cannot guarantee absolute security.

Our website and services are intended for adults arranging property-related services. We do not knowingly collect personal data from children except where information is provided by a parent or guardian in the course of a booking or enquiry.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy notices.

If you have concerns about how we use your personal data, please contact us first and we will try to resolve the issue fairly.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters, at ico.org.uk.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations. The latest version will always be posted on this page with the updated date shown at the top.